Conflict Resolution
It has been well documented that the average worker spends about 20-25% of their day dealing with conflict! That is two hours in an eight-hour day! Employees, supervisors and managers must be empowered to use creative strategies to avoid, diffuse or manage conflict. The leading concept coined “ADR” (Alternative Dispute Resolution), has empha-sized strategies such as negotiating effectively and mediation. Both of these principles are grounded in the basics of communication skills. Conflict is often a result of communication breakdown so instituting sound communication strategies is of predominate importance. Once again training is a critical part of reducing conflict and Matthews & Matthews Consulting will develop a specific training module that will suit your company‘s needs.
[back to our core training areas]