Customer Service
In order to achieve a competitive advantage each internal stakeholder must understand the critical role that an effective customer service process plays in the daily operations of a organization. The five P’s of customer service will be articulated as well as the importance of looking at the cost benefit analysis/ return on investment dynamics of embracing a sound customer service initiative. A special dramatic genre will permeate this workshop by having the participants look at vignettes depicting situations that will serve as case studies for discussion and analysis. Each attendee will be deputized as a ambassador for their respective organization with the ultimate goal to engage in benchmarking in this vital area.
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